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Privacy Policy

Introduction

Symtrace ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our streaming platform.

Information We Collect

Account Information

• Username and display name
• Email address
• Profile picture and bio
• Authentication credentials

Google User Data (OAuth Integration)

When you sign in with Google, we access and collect the following information from your Google account:

• Email address: Used for account identification and login authentication
• Basic profile information: Your name and profile picture from Google
• Google user ID: A unique identifier to link your Google account with our platform

We only request access to basic profile information and email address (OAuth scopes: "email profile"). We do not access your Google Drive, Gmail, Calendar, or any other Google services beyond basic profile data.

Streaming Data

• Stream titles and descriptions
• Broadcast content and metadata
• Chat messages and interactions
• Viewer analytics and engagement metrics

Payment Information

• Subscription and donation data
• Payment method details (processed securely by Stripe)
• Transaction history and earnings

How We Use Your Information

We use your information to:

• Provide and improve our streaming services
• Process payments and subscriptions
• Personalize your experience
• Communicate with you about our services
• Ensure platform security and prevent abuse
• Comply with legal obligations

Google User Data Usage

Specifically for Google user data, we use the information to:

• Authentication: Your Google email serves as your unique account identifier for secure login
• Profile Creation: Your name and profile picture are used to create and display your public streaming profile
• Account Management: Link your Google account with our platform for seamless access
• Communication: Send account-related notifications to your email address

We do not use Google user data for advertising, marketing to third parties, or any purpose unrelated to our core streaming platform functionality.

Data Storage & Protection

We implement industry-standard security measures to protect your data, including:

• End-to-end encryption for sensitive data
• Secure authentication protocols
• Regular security audits and updates
• Limited access controls for our team

Google User Data Protection

Google user data receives additional protection measures:

• Encrypted Storage: All Google user data is encrypted at rest in our Supabase database
• Secure Transmission: OAuth tokens and user data are transmitted over HTTPS/TLS
• Access Controls: Only authorized platform functions can access Google user data
• Regular Audits: We regularly review access patterns and security measures

Data Sharing with Third Parties

We integrate with trusted third-party services and share data only as necessary for platform functionality:

• Supabase: Database and authentication services - stores your profile data and account information
• Stripe: Payment processing and subscription management - receives necessary payment information
• Cloudflare: Content delivery and security - processes network requests for performance

Google User Data Sharing

We do not share Google user data with any third parties except:

• Supabase: Your Google email and profile information are stored in our secure database for account management
• Legal Compliance: Only when required by law, court orders, or regulatory authorities

We do not sell, rent, or provide Google user data to advertisers, marketers, or any other third parties for commercial purposes.

Data Retention & Deletion

We retain your data according to the following policies:

• Active Accounts: Data is retained while your account remains active
• Inactive Accounts: Account data is deleted after 2 years of inactivity
• Google User Data: Deleted immediately when you disconnect your Google account or delete your platform account
• Legal Requirements: Some data may be retained longer if required by law

User Deletion Requests

You can request deletion of your data by:

• Deleting your account through platform settings
• Contacting us at [email protected]
• Disconnecting your Google account from your profile settings

Data deletion requests are processed within 30 days, and you will receive confirmation once completed.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your account and data
• Export your data
• Opt out of marketing communications
• Revoke Google OAuth permissions at any time

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at: [email protected]